Terms & Conditions

Pricing

All prices shown exclude VAT, but are subject to VAT at the prevailing rate. The final amount including VAT and Delivery is stated at the checkout stage.

Mimimum Order Value

A minimum order value applies of £100 excluding VAT & P&P.

Payment

Payment can be made via debit/credit card by calling our office on 01618391897.

Payment by cash is only accepted for customers collecting from our showroom.

Payment by paypal and by card online is also accepted. Please make the payment into our paypal account: info@kokofashion.co.uk (with order number as a reference).

Payment to be made via Bank Transfer or Cash Deposit into:

HSBC

KOKO FASHION LTD

IBAN: GB55MIDL40312452787881

BIC: MIDLGB2102M

Account no: 52787881

Sort code: 40-31-24

 

Returns Policy

It is our intention that all orders are dispatched accurately and suitably packaged. However, should you receive any wrong delivery or faulty products, please email us at bags@kokofashion.co.uk with a photo and description of the faulty products within 28 days. A credit note will be issued via email within 5 working days. If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to: KOKO Fashion, 38 Derby Street, Manchester, M8 8HN. And also, please attach a short note stating the reason for return, your order ID, company name, contact number, contact name and other contact details.

The credit note must be used within 6 months of the issue date and this does not apply to any cash or card refund. The customer must notify our staff with the credit note number before payment if wishing to use a credit refund on their purchase. We accept no responsibility if the credit note has expired. These terms do not apply to cash-carry purchases.

Unfortunately we are unable to offer refunds for any unwanted goods.

We reserve the right to change these terms and conditions at any time and it is the customer’s responsibility to read the terms and conditions each time the website is used. This returns policy does not affect your statutory rights.

Delivery(per parcel)

Below are our UK delivery options with estimated arrival times:

*The cut off time is 14:00 GMT Mon-Fri.

NEXT DAY TWO DAYS SATAUDAY SUNDAY
UK(excluding Scottish Highlands and Islands) £6.50 £6.00 £10.00 £10.00
Northern Ireland £30.00 £15.00 N/A N/A

For international customers, the delivery infomation is listed below:

%0

INTERNATIONAL ZONE RATE DELIVERY BY AIR
ZONE R £18.00 2-3 working days
ZONE S £20.00